Unfortunately, we have had a few customers who made bookings, but did not show up as arranged and did not answer our calls/emails when we tried to follow up. In doing so, they deprived other customers of their spots and wasted our time taken to prepare their bunny’s or guinea pig’s accommodation, bedding, litter trays, bowls, etc. ahead of their scheduled arrival. Therefore, we have revised our policy to require full payment for all bookings, which is not unlike the practice of airlines, hotels and travel agencies.
